Premium Card Affiliate Program Terms and Conditions
This Affiliate Program Terms and Conditions Agreement (“Agreement”) is entered into by and between Addiuva Enterprises Egypt, a company registered in Egypt, with its principal place of business at (Paramount Business Complex, Block 1258 M , Sheraton Al Matar, El Nozha, Cairo Governorate 4471432), referred to herein as “ADDIUVA” or “the Assistance Company,” and the individual or entity participating in the Premium Card Affiliate Program (“Affiliate”).
1. Definitions
1.1. “Premium Card Affiliate Program” refers to the affiliate program offered by ADDIUVA exclusively for Premium Card users, providing access to various assistance services.
1.2. “Provider” refers to the outsourced companies engaged by ADDIUVA to deliver assistance services to Affiliates.
2. Acceptance of Terms
By enrolling in the Premium Card Affiliate Program, the Affiliate agrees to be bound by the terms and conditions outlined in this Agreement. If the Affiliate does not agree to these terms, they must not participate in the program.
3. Program Description
3.1. The Premium Card Affiliate Program provides access to one or more of the following four affiliate programs: Roadside Assistance, Pet Assistance, Lifestyle Assistance, and Screen Replacement.
3.2. ADDIUVA facilitates the process of requesting assistance services through its mobile application and call center, selects suitable Providers, monitors service delivery, and ensures Affiliate satisfaction.
4. Subscription and Verification
4.1. Affiliates subscribe to the program of their choice, paying the applicable subscription fee.
4.2. A verification process is initiated post-subscription, during which ADDIUVA may request additional information from the Affiliate to expedite activation. Verification typically takes 1 to 4 business days.
4.3. Upon successful verification, the Affiliate receives an email confirming subscription activation, containing access details and benefits.
5. Governing Law
This Agreement shall be governed by and construed under the laws of the Arab Republic of Egypt.
6. Force Majeure
In force majeure cases, ADDIUVA shall not be held liable to fulfill service requests or commit to service-level agreements.
7. General Conditions
7.1. Independent Providers: Providers are independent contractors of ADDIUVA. ADDIUVA operates as an online marketplace connecting Affiliates with Providers but does not provide the services directly. ADDIUVA disclaims responsibility for Provider actions or inactions.
7.2. Payment: All service payments are collected through online payment gateways. Subscription fees are nonrefundable.
7.3. Exclusions: Assistance services are not provided in certain circumstances as outlined in the General Exclusions section.
8. General Exclusions of the Assistance Service
The assistance situations that present the following causes are not covered or subject to the SERVICES:
8.1. The services will be provided as long as there is public or private infrastructure in the corresponding locality.
8.2. The bad faith of the AFFILIATE verified by the ASSISTANCE staff.
8.3. The services that the AFFILIATE has contracted without prior consent and information of the ASSISTANCE.
8.4. Acts carried out by the AFFILIATE with bad intent or bad faith.
8.5. When the affiliate does not provide truthful and timely information, which by its nature does not allow the matter to be duly addressed.
8.6. When the emergency is reported within a period of more than 48 hours after the event occurred.
8.7. When the AFFILIATE does not identify himself as an AFFILIATE of the ASSISTANCE program
8.8. When the AFFILIATE breaches any of the obligations indicated in this document.
9. Specific Conditions for Each Program
9.1. Roadside Assistance:
Name of Assistance Service: Premium Card Roadside Assistance
Number of Services per Year: 1
Coverage Limit: 2000
Coverage Area: Cairo + Giza + Main Travel Roads
9.1.1. The service is an exclusive benefit for the AFFILIATE’s private vehicle, which must be present at the time the service is performed and must prove ownership of the vehicle. The patent of the private vehicle that the AFFILIATE claims, will be registered for the period corresponding to 1 calendar year from the date of contracting registered in the assistance company.
9.1.2. Coverage
9.1.2.1. TOWING OR TRANSFER DUE TO BREAKDOWN OR ACCIDENT
9.1.2.1.1. In the event of a car accident or breakdown that does not allow the autonomous circulation of the AFFILIATE’S VEHICLE (registered). The assistance company will manage and cover the cost of the towing services, and the transfer of the vehicle will be made to the nearest mechanical workshop or urban center, within the region of the event, with the AFFILIATE being responsible for any differences that may arise between the limit of the coverage by the Premium Card Affiliate Program and the final price of the service.
9.1.2.1.2. The assistance company undertakes in any case that, before sending the service, its estimated price will be communicated to the AFFILIATE, together with an additional amount in order to proceed with their authorization of the AFFILIATE, the differences that may arise between the limit of the coverage by the Premium Card Affiliate Program and the final price of the service must be paid by the AFFILIATE directly to the designated provider for this effect. The AFFILIATE or a designee of the AFFILIATE must accompany the tow truck during the entire journey of moving the vehicle to its destination. The cases in which the AFFILIATE or the occupants of the vehicle must be transferred to a Hospital Center or Clinic, or that, for any other justified cause, are unable to accompany the vehicle are exempted. For vehicles that are not in a condition to be towed, and must receive a rescue, this cost must be assumed directly by the AFFILIATE (it is considered rescue in cases of overturning, vehicles in underground, ravines or swamps, etc.)
9.1.2.2. FLAT TIRE CHANGING
9.1.2.2.1. The assistance service of carrying out the change of flat tire with the AFFILIATE’s car spare tire. The service is an exclusive benefit for the AFFILIATE’s private vehicle, which must be present at the time the service is performed and who must prove ownership of the vehicle. The patent of the private vehicle that the AFFILIATE claims, will be registered for the period of validity corresponding to 1 calendar year. The owner can update the beneficiary vehicle at the end of the first year of validity.
9.1.2.3. FUEL DELIVERY
9.1.2.3.1. The assistance service consists of the delivery of 5 liters of fuel (benzine or oil) in case the AFFILIATE’s vehicle is stranded on the road, which will allow him to travel to a nearby service station or destination. Fuel is the responsibility of the AFFILIATE. Any additional request will depend on the place, time, and equipment of the provider. The response time of the service will depend on the location of the AFFILIATE.
9.1.2.4. JUMPSTART
9.1.2.4.1. The service consists of carrying out an electrical bridge with the immobilized vehicle of the AFFILIATE to activate its battery. The delivery of this service is the responsibility of the AFFILIATE given the possible damage that could occur to the vehicle’s computer. The service is an exclusive benefit for the AFFILIATE’s private vehicle, which must be present at the time the service is performed and who must prove ownership of the vehicle. The patent of the private vehicle that the AFFILIATE claims, will be registered for the period of validity corresponding to 1 calendar year. The owner can update the beneficiary vehicle at the end of the first year of validity.
9.1.3. Exclusions
9.1.3.1. Vehicles that are more than 15 years old.
9.1.3.2. Vehicles or vehicles whose weight is equal to or greater than 3 tons.
9.1.3.3. Vehicles that are at the address of the AFFILIATE or in one other than the one reported to the assistance company.
9.1.3.4. Vehicles that are moved manually by the AFFILIATE.
9.1.3.5. Vehicles on bridges or in subways
9.1.3.6. Vehicles in private or public parking of shopping centers and supermarkets.
9.1.3.7. Vehicles overturned, trapped, or buried.
9.1.3.8. Motorcycles or trucks or any other motorized means other than cars or vans.
9.1.3.9. When the AFFILIATE’s vehicle has security bolts and does not have the key or socket to remove these bolts or nuts.
9.1.3.10. It does not include the opening, installation, repairs, or adjustments of automotive plates damaged by attempted theft, natural aging, and/or shock or breakdown.
9.1.3.11. The services that the AFFILIATE has arranged on his own, without the prior consent of the assistance company, unless communication has been impossible due to force majeure.
9.1.3.12. This service will not be provided to loaded and/or damaged vehicles, nor does it include the removal of vehicles stuck or stuck in holes, ravines, lakes, lagoons, etc., or whenever additional equipment is required other than simple crane towing.
9.1.3.13. Vehicles for fiscal use, that is, those used by municipal and/or state entities or characters.
9.1.3.14. Vehicles for commercial use, such as vans, taxis, mini-buses, among others.
9.1.3.15. Assistance on motorways and/or concession roads.
9.1.3.16. Vehicles with a total loss claim.
9.2. Pet Assistance:
Name of Assistance Service: Premium Card Pet Assistance
Number of Services per Year:
Coverage Limit:
Coverage Area: Cairo + Giza + Alexandria (Additional charges may be applied if service is requested outside coverage area)
9.2.1. Access to a wide variety of veterinary services, including connecting the affiliate with veterinary and grooming professionals (“PROVIDERS”) and coordinating such services for in-home vet visits or clinic visits for the Affiliate’s domestic pets (cats and dogs only) (collectively, the “SERVICES”). The AFFILIATE is responsible for the payment of the services contracted to the veterinary and / or to the grooming professionals.
9.3. Lifestyle Assistance:
Name of Assistance Service: Premium Card Lifestyle Assistance
Number of Services per Year:
Coverage Limit:
Coverage Area: Cairo + Giza
9.3.1. The AFFILIATE is responsible for the payment of all lifestyle assistance services requested. The list of lifestyle services is published and continually updated by ADDIUVA on the website dedicated to this program.
9.3.2. ADDIUVA reserves the right to accept or reject the request in case it sees that it would not be possible to fulfill this service according to its internal policy.
9.4. Screen Replacement:
Name of Assistance Service Premium Card Screen Replacement
Number of Services per Year 1
Coverage Limit 5000-20000 according to subscription plan.
Coverage Area Cairo + Giza
9.4.1. The assistance company is not responsible for the information that the mobile phone may have stored at the time of hand-off of the cell phone to the technical service until it is returned to the AFFILIATE. It is the AFFILIATE’s responsibility to back up all the information on the mobile phone. It is required that the AFFILIATE ensures that no personal data or information is stored on the device before handing it off to the technical service for repair or replacement. By agreeing to these terms and conditions, the affiliate confirms that Addiuva will not be held responsible for any action related to the personal data stored on the device.
9.4.2. The service is subject to the availability of spare parts that the technical service has in stock.
9.4.3. The service is subject to the availability of branches close to the AFFILIATE’s area of residence. If there are no associated technical services in the area, the closest one will be referred.
9.4.4. The service does not include additional repairs; Neither aesthetic nor functional. Broken screen replacement only.
9.4.5. The assistance company is exempt from liability for aesthetic or functional damage that has been reported by the AFFILIATE or that has been detected by the specialized service technician. Screen replacements will not be made to mobile phones with other damages (aesthetic or functional) without the affiliate informing them in the initial request or the written declaration. Sometimes other damage may make screen replacement not possible like a swollen battery. In such cases, the affiliate must pay to perform the necessary maintenance for all other parts to make the battery replacement possible.
9.4.6. The mobile phone that is subject to the service, at the moment of being delivered in the technical service authorized by the assistance company, must be turned on or be able to be turned on. Mobile phones that are turned off or cannot be turned on will not be received.
9.4.7. The mobile phone with a robbery claim will not be subject to the service. If the mobile phone is registered for theft, it will be reported to the competent authority.
9.4.8. The service is subject to the condition of the equipment and the first diagnostic evaluation carried out by the service technician authorized by the assistance company.
9.4.9. Screen replacement will not be performed on mobile phones that do not have a protective screen pre-installed at the time of being received by the service technician authorized by the assistance to carry out the replacement.
9.4.10. After Maintenance the device may no longer be water resistant.
9.4.11. For iPhones, the true tone may not function after maintenance.
9.4.12. For iPhones all replaced screens are original OEM however, since the part number of the replaced screen does not match the one registered on the phone software, a warning message will be displayed to highlight that the screen is not identified. This message will disappear after 4 days and will only be displayed in the device settings for 15 more days. After that, it will only appear on the device about information. The previously mentioned durations of display of the message and its content are subject to change according to Apple policies.
9.4.13. Uncovered post-maintenance claims. In the following cases, the AFFILIATE who received the service has no right to claim any further repair from the service provider or the assistance company:
9.4.13.1. Any damage to the repaired or replaced parts caused by mishandling of the AFFILIATE, such as cracked screens.
9.4.13.2. Damage to water or liquid.
9.4.13.3. Disposal of the device; whether it is an accident or on purpose.
9.4.13.4. Interfering with the hardware internal parts of the device.
9.4.13.5. Damage that was caused by the attempted self-repair(s) of the AFFILIATE.
9.4.13.6. Software malfunctions that are independent of repairs.
9.4.13.7. Recent damage that occurred after the initial repair of the devices.
9.4.13.8. Any lost data as a result of the repair; AFFILIATEs are always advised to back up their data before having their device repaired.
9.4.14. ADDIUVA strongly recommends that affiliates do not try to repair any internal hardware parts on their own, as this may affect the repairability of the product.
9.4.15. The service is only valid for the stated device and its original owner who were clearly mentioned during the subscription and activation process; ADDIUVA can not pass the coverage to any device or owner, even if the device has been sold or given to a new owner.
9.4.16. In the unfortunate event that the device is irreparably damaged due to a failed repair attempt by the provider, the affiliate is entitled to receive a fully functional renovated device of equal or higher value to the original device based on the model and condition of the device as received, plus the original repair problem resolved.
9.4.17. Expenses in addition to the limit of the coverage by the Premium Card Affiliate Program, either for an additional service or because the work to be carried out includes higher expenses, are considered surpluses. The excess amounts per event will be paid immediately by the AFFILIATE with their own resources to the provider.
9.4.18. Warranty: All the aforementioned services will have a warranty of 60 (sixty) days from the end of the assistance service. It does not apply to breakage or damage caused by bumps, falls, or humidity. To request a warranty, the AFFILIATE must contact the assistance company’s telephone service platform. ADDIUVA is exempt from liability if the AFFILIATE directly communicates or repairs the equipment with the technical service, therefore being responsible for the repair, costs of care, spare parts, and labor.
9.4.19. OBLIGATIONS OF THE AFFILIATE: For the AFFILIATE to be able to enjoy the contemplated services, they must comply with the following obligations:
9.4.19.1. Refrain from making expenses or arrangements in a particular way without having previously consulted the assistance company.
9.4.19.2. Inform the assistance company of the event within a period NOT exceeding 48 hours for the emergency services.
9.4.19.3. Submits the required documents necessary to be identified as an AFFILIATE before the personnel of the assistance company or before the provider.
9.4.19.4. In the event of requiring any of the assistance services covered in this document, the AFFILIATE and/or beneficiary must always request Assistance through any of the official channels provided by ADDIUVA for this program, indicating the name of the AFFILIATE, the number of the citizenship card, passport number, or immigration card, the place where the assistance is required, the telephone number and type of assistance required.
9.4.20. GENERAL PROCESS TO REQUEST THE ASSISTANCE SERVICE: In the event that an AFFILIATE requires any assistance service, the following procedure has to be followed:
9.4.20.1. The AFFILIATE that requires the service will communicate with the assistance company through the app or at the telephone numbers specified in this document. Contact phone number: 0221600458
9.4.20.2. The AFFILIATE must report the request for assistance service at the time or within a maximum of 48 hours for the emergency services.
9.4.20.3. The AFFILIATE will proceed to provide the assistance personnel who answers the respective call, with all the information necessary to identify him as an AFFILIATE, as well as the other data that is necessary to be able to provide the requested service, such as: the exact location of the AFFILIATE, a phone number where the AFFILIATE can be reached, description by the AFFILIATE of the problem that he suffers, and the type of help that needed.
