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frequently asked questions

Frequently Asked Questions

Explore answers to frequently asked questions about our services, features, and how Addiuva can make your experience seamless and stress-free.

How do I provide feedback about my experience with Addiuva?2024-12-26T10:30:02+02:00

Submit feedback through our website, app, Social media channels or by contacting

customer support.

Can I customize my packages according to my needs?2024-12-26T10:23:10+02:00

Addiuva offers customizable tiered packages to suit different needs.  If you would like to recommend features for future packages, kindly contact Riham El-Mograby– Commercial Director at riham.elmograby@addiuva.com 

Can I use my Premium Card to access emergency services provided by Addiuva Packages?2024-12-26T10:22:04+02:00

Yes, Addiuva offers emergency services to ensure timely help in critical situations as per the features included in the package you purchase.

How do I track the status of my requests or services?2024-12-26T10:15:34+02:00

Track your service requests through your Addiuva account or app.

How do I get support if I face any issues with my service request?2024-12-26T10:13:54+02:00

Reach out to customer support for assistance with any issues.

Can I request Addiuva’s services from any location?2024-12-26T10:09:34+02:00

Coverage areas for services are specified within the terms and conditions.

How can I request services from Addiuva?2024-12-26T10:07:50+02:00

You can request services through our mobile app, or by contacting customer support.

What payment methods are accepted for Addiuva packages?2024-12-25T16:41:29+02:00

Currently, we accept payment by Premium Card.  In the future, more payment methods will be supported.

How do I track my transactions when paying for Addiuva packages or services with my Premium Card?2024-12-25T16:40:49+02:00

You can track your transactions easily through the Premium Card mobile app or online portal. These platforms provide a detailed transaction history, including payments made for Addiuva packages or services. For additional assistance, you can contact the Premium Card hotline at 16818.

How do I get support if I face any issues paying using my Premium Card?2024-12-25T16:39:46+02:00

If you encounter any issues while using your Premium Card for payment, double-check that the entered details are correct. If the issue persists, contact the Premium Card hotline at 16818 for immediate assistance.

How can I use my Premium Card to purchase an Addiuva’s packages?2024-12-25T16:28:46+02:00

  • Select the Addiuva package you need to purchase.
  • In the payment section, choose “Premium Card” as your payment method.
  • Enter your required card details to complete the transaction.
  • Once payment is confirmed, you will receive a confirmation message with details about your package or service.
What packages can I pay for using my Premium Card?2024-12-25T16:29:39+02:00

Addiuva provides a wide range of tiered packages, including auto assistance, pet care assistance, lifestyle assistance, and screen replacement assistance.

More packages will be added and made available in the future.

What should I do if my Premium Card transaction is declined?2024-12-25T16:30:28+02:00

Contact the Premium Card hotline at 16818 for further assistance.

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ABOUT ADDIUVA

Addiuva designs, markets, and implements tailored assistance programs that address the diverse needs of corporates and end-customers, fostering loyalty, enhancing differentiation, and ensuring a positive, seamless user experience.  Learn more…

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